Service desk
Tickets, assignment, SLAs and a full history of what was done and by whom.
Custom software · Digital transformation
Kortesy Group builds the systems your business runs on.
Custom software for organisations ready to move off spreadsheets, paper and disconnected tools — designed, built, and still run by us long after launch.
Working with businesses across the Caribbean.
What we do
Software built around your business — not the other way round.
Off-the-shelf products force you to work their way. We start from how your operation actually runs — including the workarounds nobody has written down — and build the system that fits it.
01
Custom software development
Bespoke web applications, internal tools and customer-facing portals, designed around the way your team already works.
- Operations and back-office systems
- Customer and supplier portals
- Mobile-ready field applications
- Reporting and management dashboards
02
Digital transformation
Moving a business off paper, spreadsheets and disconnected apps — in stages, without stopping the work while it happens.
- Process review and systems mapping
- Data migration from existing tools
- Phased rollout and staff training
- Change support after go-live
03
Integration & automation
Making the systems you already pay for talk to each other, and removing the manual re-typing between them.
- Accounting and payroll connections
- Email, messaging and document flows
- Approval and sign-off automation
- AI assistants scoped to your data
04
IT services & support
Day-to-day IT for businesses that don't have an in-house team — the practical side that keeps people working.
- Helpdesk and user support
- Device setup and management
- Microsoft 365 and email administration
- Network, backup and security reviews
05
Hardware supply & sales
Sourcing, supplying and configuring the equipment your systems run on, so one partner is accountable for the whole stack.
- Workstations, laptops and peripherals
- Networking and communications equipment
- Procurement, setup and deployment
- Asset registration into your system
06
Managed platforms
We host, monitor, back up, secure and support what we build. You get the system without hiring a team to keep it alive.
- Hosting, updates and monitoring
- Layered backups and tested restores
- Security hardening and access reviews
- Ongoing support and enhancements
Inside the operations platform
Thirteen modules. One record of the truth.
These are not separate products bolted together. Work entered once travels the whole way through — which is the difference between a system and a folder of apps.
Client portal
Customers raise requests, track progress and sign off work without an account.
Open the client portalClients & CRM
Organisations, contacts, contracts and the sales pipeline in one record.
Field operations
Scheduling, check-in, service reports and on-site customer sign-off.
Projects & delivery
Multi-stage work, budgets and progress against what was agreed.
Purchasing & inventory
Purchase orders, goods receipt, stock levels and reorder points.
Finance & billing
Quotes, invoices, supplier bills and month-end runs, with an accounting export.
Reporting & AI
Dashboards and an assistant that answers only from what your role may see.
Voice assistant
Log time, add a note or change a job’s status by speaking — hands-free, with every change read back before it’s saved.
People & HR
Staff records, leave, attendance, certifications and payroll export.
Performance & appraisals
Review cycles, goals and a printable appraisal record.
Credential vault
Encrypted credentials with access grants and a full audit trail.
Communication
Internal messaging and shared documents, alongside the work itself.
How we work
Delivered in stages, so you see value before you've paid for all of it.
Big-bang rollouts fail quietly and expensively. We ship the part that hurts most first, get it into real use, then build outward from something that already works.
01
Understand
We map how the work actually flows today — including the workarounds nobody documents.
02
Design
You see the shape of the system and agree it before development starts.
03
Build & roll out
Delivered in phases, with your data migrated and your team trained on the real thing.
04
Operate
Hosting, monitoring, backups, security and support — and improvements as you grow.
- Built for your operation — not a template with your logo dropped on it.
- Your data is yours — full export whenever you ask, and a clean exit.
- One accountable partner — design, build, hosting and support in one place.
- Regional and reachable — same time zone, and we know how business here works.
Security & trust
Built for a business that can't afford to lose a record.
Access control lives in the database, not just in the interface — so a person can only ever read what their role permits, whichever route they come in by.
Access control at the database
Every row carries a policy. A field technician cannot read finance — through the app, an export, or the AI assistant.
Encryption and MFA as standard
Credentials encrypted at rest, multi-factor sign-in enforced for administrators, and sessions revocable centrally.
An audit trail that can't be edited
Who did what, and when, written append-only — including by us. Backups are layered and restores are tested.
Start a conversation
Tell us what's slowing the business down.
A short call is usually enough to tell whether we can help, and what it would take. No obligation, and no sales script.
Would rather just pick a time? Book a demo and we'll walk you through the platform on a live call.